FAQ

What types of silver collectibles do you offer?

Dolers specializes in a curated selection of exquisite silver collectibles, including historically significant items such as the Aztec Calendar Stone and the iconic American Silver Eagle coins. Each piece is chosen for its artistic beauty and potential investment value.

How can I ensure the authenticity of the silver collectibles?

All items sold at Dolers are sourced from reputable suppliers and come with authenticity guarantees. We encourage customers to review product descriptions and certifications provided with each collectible to verify their authenticity.

What is your return policy for silver collectibles?

Dolers has a 30-day return policy. Items must be returned in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is required for all returns.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at contact@dolers.shop or call us at +17069159344. We will provide you with a return shipping label and instructions on how to proceed.

What should I do if my order arrives damaged or incorrect?

Upon receiving your order, inspect the items immediately. If you find any defects, damage, or incorrect items, please contact us right away so we can evaluate the issue and resolve it promptly.

What shipping options do you provide for silver collectibles?

Dolers offers free economy shipping, with an estimated delivery time of 3 to 7 business days. Orders are processed within 1-3 business days, and we recommend ensuring that your shipping address is accurate to avoid any delivery issues.

Are there any fees associated with returns?

Dolers does not charge a restocking fee for returns. However, customers are responsible for return shipping costs unless the item is defective or incorrect.

How long does it take to process a refund?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, which may take additional time depending on your bank or credit card company.